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Download our apps and OS, peek into our Software Studio, join Kano Club and more! Click download now to get access to the following files: KanonKula Alpha.zip 18 MB. KanonKula Mac.zip 21 MB. Oct 07, 2015 The folks at Kano make it easy to download and reinstall the Kano OS via a burner program available for Windows and Mac. For those of us with Linux boxes, the process is easy enough to do by hand. Download the appropriate version of the latest Kano OS from the Kanux Public Build download area. If you aren’t sure what file you want, keep in mind. Desktop Windows. On-Premise Windows. On-Premise Linux. Desktop Chromebook. Bitrix24 100% free Kanban software used by 8 million businesses. Cloud, mobile and open source. Kanban for task management, project management.

How to reinstall the operating system of the Kano computer using a Linux box.

The folks at Kano make it easy to download and reinstall the Kano OS via a burner program available for Windows and Mac. For those of us with Linux boxes, the process is easy enough to do by hand.

Download the appropriate version of the latest Kano OS from the Kanux Public Build download area. If you aren’t sure what file you want, keep in mind:

• You probably want the most recent release. The more recent the release, the higher the number. Release 2.1.0 is more recent than 2.0.1.
• You probably want the largest version that will fit on your SD card. Each release comes in two sizes: an 8 GB version (which is indicated as such) and a 4 GB version (which has no size indication). I use the 8 GB SD card that came with our Kano, so I download the 8 GB version.
• Each release comes in a .gz and .zip version. Choose whichever compression scheme you prefer.

Decompress the file you downloaded, for example:

You will now have the Kano OS image file. For example, after decompressing the above I had Kanux-Beta-v2.1.0-release-8gb.img.

Insert your SD card into your computer and delete all partitions from it. This can be done from the terminal, or you can use a GUI tool such as gparted. Determine the device path of the SD card as mounted on your computer. Again, either the terminal or gparted can tell you this. For example, on my hardware the SD card is /dev/sdb.

Write the image to the SD card with a command of the form:

This command will take a few minutes to complete, and no output to the terminal will appear in the meantime. Patience is a virtue. A successfully completed write will look something like:

Remove the card from your Linux box, insert it in your powered-off Kano, fire it up, and you’re done.

This information is correct as of Kanux 2.1.0 and was last updated 8 October 2015 with the kind assistance of Pamela of the Kano Customer Care team.

Quality Glossary Definition: Kano model
It's commonly believed that customers don’t really know what they want; they have to be told.

The truth is customers do know what they want, but they may not be proficient at describing their needs. By understanding the three types of customer needs and how to reveal them, you’ll better know your customers' true needs and how to address them.

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The Kano model is useful in gaining a thorough understanding of a customer’s needs. You can translate and transform the resulting verbatims using the voice of the customer table that, subsequently, becomes an excellent input as the whats in a quality function deployment (QFD) House of Quality.

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The model involves two dimensions:

• Achievement (the horizontal axis), which goes from the supplier didn’t do it at all to the supplier did it very well.
• Satisfaction (the vertical axis), which goes from total dissatisfaction with the product or service to total satisfaction with the product or service.

Dr. Noriaki Kano isolated and identified three levels of customer expectations: that is, what it takes to positively impact customer satisfaction. The figure below portrays the three levels of need: expected, normal, and exciting.

Expected Needs

Fully satisfying the customer at this level simply gets a supplier into the market. The entry level expectations are the must level qualities, properties, or attributes.

These expectations are also known as the dissatisfiers because by themselves they cannot fully satisfy a customer. However, failure to provide these basic expectations will cause dissatisfaction.

Examples include attributes relative to safety, latest generation automotive components such as a self-starter, and the use of all new parts if a product is offered for sale as previously unused or new. The musts include customer assumptions, expected qualities, expected functions, and other unspoken expectations.

Normal Needs

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These are the qualities, attributes, and characteristics that keep a supplier in the market. These next higher level expectations are known as the wants or the satisfiers because they are the ones that customers will specify as though from a list. They can either satisfy or dissatisfy the customer depending on their presence or absence.

The wantsinclude voice of the customerrequirements and other spoken expectations (see table below).

Exciting Needs

These are features and properties that make a supplier a leader in the market. The highest level of customer expectations, as described by Kano, is termed the wow level qualities, properties, or attributes.

These expectations are also known as the delighters or exciters because they go well beyond anything the customer might imagine and ask for. Their absence does nothing to hurt a possible sale, but their presence improves the likelihood of purchase.

Wows not only excite customers to make on-the-spot purchases but make them return for future purchases. These are unspoken ways of delighting the customer. Examples include heads-up display in a front windshield, forward- and rear-facing radars, and a 100,000 mile warranty.

Over time, as demonstrated by the arrow going from top left to bottom right in the Kano model, wows become wants become musts. For example, automobile self-starters and automatic transmissions.

The organization that gets ahead and stays ahead constantly pulses its customers to identify the next wows. The best wows, plenty of wants, and all the musts are what it takes to become and remain an industry leader.

Kano Model Example: Home Buyers' Needs

Kano Model: Types of customer requirements

Adapted from Quality Essentials: A Reference Guide from A to Z, ASQ Quality Press.